Duct Tape Marketing
Small business marketing insights from best selling author John Jantsch and business leaders around the globe.

Micah Solomon is a best-selling author and keynote speaker on the topic of bottom-line growth through customer service. The good news is, more brands today are offering better customer service than ever before. The bad news is, customer's expectations are higher than ever, too. How can your brand create an experience that helps you keep customers around? Solomon shares how to hire the right customer service team, how to train them once they're on board, and talks about even more from his latest book, Ignore Your Customers (and They'll Go Away).

Direct download: John_Interviews_Micah_Solomon.mp3
Category:Podcast -- posted at: 7:30am CDT